Frequently Asked Questions

To streamline our wholesale operations and ensure the efficiency of our distribution network, we have implemented a minimum order requirement of $100 in product. This threshold allows us to effectively manage resources and offer competitive pricing to our valued wholesale partners. By setting this minimum, we aim to maintain a mutually beneficial partnership while providing high-quality products to meet your business needs. We appreciate your understanding and cooperation in adhering to this policy, which ultimately contributes to the success of both parties involved

Implementing the FIFO (First-In, First-Out) method for your stock rotation policy ensures optimal inventory management and product quality control. By prioritizing the sale or use of the oldest stock first, you will maintain freshness and minimize the risk of product expiration or obsolescence. This method not only aligns with industry best practices but also enhances customer satisfaction by delivering goods with the longest remaining shelf life. With a commitment to efficiency and quality, we continue to suggest the FIFO method as a cornerstone for stock rotation strategy for each of our wholesale customers.

At this time, our team is dedicating significant focus towards enhancing our own retail operations. Consequently, we are currently not expanding our wholesale partnerships to include scenarios where Twin Valley Coffee would be brewed and served on-site. This decision, though difficult, is part of our commitment to maintaining the highest standards of quality and service in all that we do.

Ensuring product quality and customer satisfaction is paramount in our wholesale operations. As such, we maintain a rigorous policy for removing expired products from our shelves. Our commitment to excellence extends beyond sales to encompass the entire product lifecycle. By promptly identifying and removing expired items, we uphold the integrity of our inventory and protect the reputation of both our brand and our wholesale partners. This proactive approach not only safeguards consumer health and safety but also fosters trust and reliability within the supply chain. We appreciate the cooperation of our customers in adhering to these standards, as together we strive to deliver only the highest quality products to the market.

Our user-friendly online platform provides a seamless ordering experience, allowing customers to browse our extensive catalog, place orders, and track shipments with ease. With 24/7 accessibility, wholesale buyers have the flexibility to place orders at their convenience, whether it's during business hours or after hours. Additionally, our online system streamlines the ordering process, reducing the likelihood of errors and ensuring accurate fulfillment of orders.

Should you ever have issues with your wholesale customer account or the ordering process, please reach out to Blair at

When placing wholesale orders, our customers have the flexibility to choose between shipping or pickup options to best suit their needs. Selecting shipping ensures convenient doorstep delivery, ideal for those seeking hassle-free logistics and efficient distribution of goods. Alternatively, opting for pickup provides customers with greater control over the timing and handling of their orders, allowing for immediate access to inventory and minimizing transit time. With both choices, we strive to provide a seamless and tailored experience, empowering our partners to manage their supply chain effectively and optimize their operations for success.

Our payment terms for wholesale customers offer flexibility and convenience, ensuring a seamless transaction process. Customers have the option to pay online via credit card, providing a quick and secure method for completing their orders. For those opting for pickup, payment can be conveniently collected at the time of pick-up or paid online, streamlining the transaction process. Additionally, we offer a net 30-day payment term after products have been delivered or picked up, allowing customers the opportunity to manage their cash flow effectively.

To maintain the integrity of our wholesale operations and uphold industry standards, we require wholesale customers to have a valid business registration. This requirement ensures that our products are distributed to legitimate businesses that are authorized to sell to consumers. By verifying business registration, we safeguard against unauthorized reselling and protect the reputation of our brand. Additionally, this measure helps us establish a professional relationship with our wholesale partners, fostering trust and accountability in our transactions. We understand that this requirement may add an extra step to the onboarding process, but it is essential for maintaining the quality and legitimacy of our wholesale network.